Please browse our FAQs or enter a keyword in the Search box. We always keep updating the FAQ lists. You can find answers to most commonly asked questions this way.
Want to contact us right now?
We will try our best to supply the fastest online customer assistance!
Currently, there are 2 Contact Methods Available for you to reach us.
You can send us a whatsapp chat message(you will see the chat button on our homepage, please type in your message and we will respond as fast as we can).
If you prefer to send emails,you can send us an email via firstname.lastname@example.org.
WHAT IS YOUR RETURNS POLICY
By placing an order, it means you accept our terms and conditions
At Eternal Wigs we ensure that all our products are made with the finest materials and utmost quality.
We offer refund for all black or non-coloured units/wig. For black or non-coloured wigs, we are happy to offer a 72 hour refund or exchange on unused items.
For the purpose of hygiene, we request that you wear a wig cap in all cases when trying on a purchased wig. Any item that has been altered chemically or physically no longer qualifies for an exchange or refund. This includes but is not limited to:
Please note: Eternal wigs does not offer refund or exchanges for coloured / custom coloured pieces.We dont hold stock wigs,hence all our wigs are made to order and of custom nature.Scenarios where refund / exchange on custom/coloured items will not be accepted includes the following: changing your mind, feeling the colour doesnt suit you or ordering the wrong cap size. Please ensure you measure your head to know your cap size before placing an order. Cap sizes are measured in inches. If you have any issues with cap size, please contact us for assistance at email@example.com
ITEMS ELIGIBLE FOR REFUNDS
For accepted returns, refund will only be applied where a returned unit has been thoroughly inspected by our team.Eternal Wigs will not take responsibility for any damage caused to the unit. We will return the product back to you. Where there is a defect with your unit you must contact our customer service team within 72 hours of receiving the product. Item must be in original condition, unworn, lace uncut, tags intact and wig must be unaltered in anyway. Please ensure the lace is uncut when trying out the unit. Failure to meet the above conditions will result in the returns being sent back to the customer.
Please note: We are not able to offer free returns for international orders.
Please note we are unable to refund shipping charges including shipping charges of refused deliveries. These charges will be deducted from your refund.
The value of refund for International non-GBP (£) will be based on the exchange rate at the date of refund.
HOW LONG WILL IT TAKE TO GET MY REFUND AFTER I RETURN
We process all refunds within 7-10 working days of receiving returned items. This may take longer during busy periods. An email confirmation will be sent confirming we received the returned item and we are processing your refunds.
Please note: refunds may take up to 10 working days to clear depending on your card issuer or bank.
MY SHIPPING COST HAS NOT BEEN REFUNDED, WHY?
Shipping cost is only refunded if there is an error with your order or your purchased item was faulty. We will not refund the cost of shipping the item to you in other cases.
Once an order is placed on our website, we allocate our wigmakers to start hand knotting your wig. Please take note of the dispatch time frame on our product description.Cancellations can only be accepted within 24hrs of placing your order.