Once payment is received, we start to process your wig. Because are wigs are individually produced, it can take between 10 – 15 working days to ship and 4-6 weeks for customised wigs.

Our products are sent from the UK by DHL tracked & signed delivery services.
Worldwide orders are sent using an International Signed For service. All services require a signature upon delivery; someone should be at the delivery address to receive the item.

We cannot guarantee that you will or will not be charged any customs taxes. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Please note some USA & European Union Countries may not have to pay taxes.

It is the responsibility of the buyer to make sure that the address has been entered fully and correctly at checkout. Once an order has been placed we are unable to change the delivery address due to strict shipping schedule. Please double-check the address you are entering as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.