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USD
  • GBP
  • USD
  • EUR
  • AUD
  • AED
  • BHD
  • CHF
  • CDF
  • CNY
  • CZK
  • DJF
  • GMD
  • NAD
  • NGN
  • RUB
  • QAR
  • XAF
  • XCD
  • YER
  • INR
  • SEK
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WHAT IS YOUR RETURNS POLICY

By placing an order, it means you accept our terms and conditions.

At Eternal Wigs we ensure that all our products are made with the finest materials and utmost quality.

 

If your order is being delivered to an address outside of the UK

When placing an order for international delivery (outside of the UK), please be aware that from the moment goods are dispatched, you assume the role of the importer and are responsible for adhering to any customs or import laws and restrictions. Therefore, you will be liable for paying any local taxes or duties on the imported

If the order you receive is faulty

We take the quality of our products extremely seriously and do everything we can to ensure all orders arrive in perfect condition. In the unlikely event that the goods you receive are faulty or damaged, we are happy to exchange the item or provide a refund.

To be eligible for a return for refund or exchange, you must contact our customer services team on info@eternalwigs.com within 14 days of receiving the order and supply a photo detailing the issue.

When returning the product to us, please ensure that it is in its original condition and has not been worn, cut or altered in any way. If you think your order is faulty, be extra careful when first trying it on and do not cut the lace until you are sure you are satisfied with its condition.

Once we’ve received your return, our team of professionals will inspect the item before authorising the refund or exchange. Refunds will be issued to the payment method used for the original order and it may take up to 14 business days to process the funds.

Please note, we will not issue a refund or exchange in cases where products have been worn, altered or tampered with in any way, including items that have been trimmed, coloured or bleached. Any items which do not meet our return policy will be rejected and returned to the customer.

Products not eligible for return

There are a few instances where our products are not eligible for return. By confirming your order with us, you are agreeing to these terms;

If you’ve placed a custom order, it will no longer be eligible for exchange or refund.

Any items purchased for a discounted rate in our sale are not eligible for exchange or refund.

Any products with pre-cut lace are also not eligible for exchange or refund.

For custom made items only, we cannot offer a refund or exchange if you have simply changed your mind. Please take care to ensure all details are correct before placing an order. All other items are eligible for a return or exchange.Ensure to measure your cap size and if in doubt, reach out to our team of professionals on info@eternalwigs.com

If after reading this page you have further questions about our return policy, please contact info@eternalwigs.com

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    WHAT IS YOUR RETURNS POLICY

    By placing an order, it means you accept our terms and conditions

    At Eternal Wigs we ensure that all our products are made with the finest materials and utmost quality.  

    We offer  refund for all black or non-coloured units/wig. For black or non-coloured wigs, we are happy to offer a 72 hour refund or exchange on unused items.

    For the purpose of hygiene, we request that you wear a wig cap in all cases when trying on a purchased wig. Any item that has been altered chemically or physically no longer qualifies for an exchange or refund. This includes but is not limited to:

    • The wig must have its tag.
    • The wig must not be coloured, styled, bleached, washed, brushed or combed. 
    • The wig must not have been worn. The lace in front of wig must not be cut. The wig must not be in contact with any food smells, smoke, hair spray or perfume.

    Please note: Eternal wigs does not offer refund or exchanges for coloured / custom coloured pieces.We dont hold stock wigs,hence all our wigs are made to order and of custom nature.Scenarios where refund / exchange on custom/coloured items will not be accepted includes the following: changing your mind, feeling the colour doesnt suit you or ordering the wrong cap size.  Please ensure you measure your head to know your cap size before placing an order. Cap sizes are measured in inches. If you have any issues with cap size, please contact us for assistance at info@eternalwigs.com

    COLOUR DISCLAIMER: KINDLY NOTE THAT DESPITE OUR EFFORT TO PROVIDE CORRECT IMAGES OF EACH WIG,  THE COLOUR OF THE WIG MAY BE SLIGHTLY DIFFERENT DUE TO PHONES / COMPUTER SCREENS. A wig with slightly different colour than shown on screen will not be classified as faulty.

    ITEMS ELIGIBLE FOR REFUNDS 

    For accepted returns, refund  will only be applied where a returned unit has been thoroughly inspected by our team.Eternal Wigs will not take responsibility for any damage caused to the unit. We will return the product back to you.  Where there is a defect with your unit you must   contact our customer service team within 72 hours of receiving the product. Item must be in original condition, unworn, lace uncut, tags intact and wig must be unaltered in anyway. Please ensure the lace is uncut when trying out the unit. Failure to meet the above conditions will result in the returns being sent back to the customer.   

    Please note: We are not able to offer free returns for international orders. 

    Please note we are unable to refund shipping charges including shipping charges of refused deliveries. These charges will be deducted from your refund.

    The value of refund for International non-GBP (£) will be based on the exchange rate at the date of refund.

    Please remember to include your name and order number in your returned parcel.
     

    HOW LONG WILL IT TAKE TO GET MY REFUND AFTER I RETURN

    We process all refunds within 7-10 working days of receiving returned items. This may take longer during busy periods. An email confirmation will be sent confirming we received the returned item and we are processing your refunds.

    Please note: refunds may take up to 10 working days to clear depending on your card issuer or bank.

    MY SHIPPING COST HAS NOT BEEN REFUNDED, WHY?

    Shipping cost is only refunded if there is an error with your order or your purchased item was faulty. We will not refund the cost of shipping the item to you in other cases. 

    CANCELLATION

    Once an order is placed on our website, we allocate our wigmakers to start hand knotting your wig. Please take note of the dispatch time frame on our product description.Cancellations can only be accepted within 24hrs of placing your order.

     

    FREE RETURN IS GUARANTEED FOR THIS WIG.

     
    REQUIREMENT
     
    How long do I have to return?
    This item must be returned within 7 days from the date of receiving your purchase.
     
    In what condition do I return the item?
    This item must be unused, undamaged and in their original packaging.The lace must not be cut.
     
    What is the return method?
    You are liable for organising the return back to us and we do not bear the shipping cost for the return of the item. We recommend using a service that can offer proof of delivery to avoid items going missing in the post.
     
    Ensure to email us at info@eternalwigs.com or chat with us in the first option about your return and also add your order number into the parcel with your name.
     
    Can I return an item if it has been used,damaged or styled?
    No
     
    How will I get my refund?
    Refunds will be processed typically within 10-15 business days of receiving the item back.Refund will be issued back to the original method of payment.
     
    The original shipping and handling fee are not returnable.
     
    NOTE- This return policy applies to this particular item, if you have any questions relating to any other items, then email us at info@eternalwigs.com or chat with us through the chat option.