Can I cancel my order?
Yes except custom orders. (custom length, density , size, style, colour or any change requested)
All cancellations are charged a 10% cancellation fee. If the wig has been shipped already, there is a 20% restock fee.
Can I return my wig?
Yes we offer refund or exchange except for custom orders.(custom length, density , style , size, colour or any change requested) are non refundable.
All other non-customised wigs have a (2 days for local and 7 days for international) return policy from the day it was delivered. Wigs must be returned in the original state.The buyer is liable for shipping fee back and must take reasonable care of the wigs they wish to return. The buyer will be responsible for the returned products until they reach us.If sending back internationally, buyer must clearly state on the invoice that the wig is a “returning wig”. There is a 20% fee charge for restocking returns.
For the purpose of hygiene, we request that the buyer wears a wig cap when trying on a purchased wig. Any item that has been altered chemically or physically no longer qualifies for an exchange or refund. This includes but is not limited to:
The wig must not be coloured, styled, bleached, washed, brushed or combed.
The wig must not have been worn. The wig must not be in contact with any food smells, smoke, hair spray or perfume.
Please contact our customer service team at firstname.lastname@example.org so we can advise on how to return the unit back to us.
What if I am not happy with my order?
At Eternalwigs we value you and your feedback and we really do care about making you happy with your purchase. If you aren’t happy with your wig, please contact us and we will try our best to ensure that we resolve the matter for you.
If you are a UK consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within fourteen (14) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.
Please note this does not apply to custom wigs. Once a custom order has been placed it cannot be cancelled.
COLOUR DISCLAIMER: KINDLY NOTE THAT DESPITE OUR EFFORT TO PROVIDE CORRECT IMAGES OF EACH WIG, THE COLOUR OF THE WIG MAY BE SLIGHTLY DIFFERENT DUE TO PHONES / COMPUTER SCREENS.
Can I change my address?
Due to buyers protection policy, we are unable to change delivery address. If we have to cancel your order as a result, there is a 10% fee charge for this.