All our Wigs are custom coloured before shipping. Unfortunately, we cannot cancel your order once it’s placed because we start to process it right away. You could contact us within an hour of placing your order if you want to make any changes. We do not accept returns for refunds or exchanges on customised goods because the colour does not suit, the cap does not fit, or style does not suit.
However if you decide to change your mind we have 14 days return policy on non custom made wigs.
All returns are investigated by our team, if the returned wig is altered in anyway i.e bleached knots,trimmed lace or coloured then we have the right to refuse to refund this.
If you receive a faulty item, you have the right to return it within two weeks. Please contact us using the email address provided on our contact page if your order arrived faulty/damaged. We will look into it and issue a return form where necessary. All returns must be authorised. If we can confirm after receiving your return that the product is indeed faulty, we can try to fix the problem for you or you can exchange it for another product (if the problem cannot be fixed, the item must be returned unused). Please make sure that you choose the right cap size for your head, please contact us if you have any questions regarding this.
Please note that if you request for any of the changes listed below to be made to your order then it cannot be returned for a refund or exchange but we can work with you to make the product more suitable. The changes include:
Change of colour
Cutting of lace
Change of hair length
Change of density
Note: It should be returned unaltered, unused and in its original packaging. For all wigs, the lace must be uncut.