REFUND POLICY

PLEASE NOTE THAT ETERNAL WIGS DOES NOT OFFER REFUNDS OR EXCHANGES IF YOU CHANGE YOUR MIND IF YOU FEEL THE COLOUR DOES NOT SUIT OR IF YOU SELECT THE WRONG CAP SIZE.

WE DON’T OFFER REFUNDS EXCEPT IN EXCEPTIONAL CIRCUMSTANCE, PLEASE READ BELOW.

TO ENSURE YOU HAVE THE CORRECT CAP SIZE PLEASE MAKE SURE YOU MEASURE YOUR HEAD AS PER OUR SIZE CHART.

PLEASE NOTE: MEASUREMENTS ARE IN INCHES IT IS ESSENTIAL THAT YOU MEASURE YOUR HEAD ACCURATELY PRIOR TO ORDERING YOUR UNIT, IF YOU HAVE ANY DIFFICULTIES PLEASE CONTACT US FOR GUIDANCE AND ASSISTANCE.

REFUNDS WILL ONLY BE GIVEN IN THE CASE THAT THE UNIT IS DEEMED FAULTY UNDER INSPECTION FROM OUR PRODUCTION DEPARTMENT.

ALL RETURNS ARE INVESTIGATED BY OUR TEAM AND IF THE RETURNED UNIT HAS BEEN ALTERED IN ANYWAY I.E. THE UNIT HAS BEEN GIVEN BLEACH KNOTS, TRIMMED, OR COLOURED. ETERNAL WIGS CANNOT TAKE RESPONSIBILITY FOR ANY DAMAGE CAUSED TO THE UNIT AND IF WE RECEIVE A UNIT THAT HAS BEEN ALTERED WE WILL RETURN THE PRODUCT TO YOU. 

IF THERE IS A FAULT WITH YOUR UNIT YOU MUST COMPLY WITH THE FOLLOWING CONDITIONS; 

YOU MUST CONTACT OUR TEAM WITHIN 7 DAYS

THE UNIT MUST BE IN ORIGINAL CONDITION, UNWORN, UNCUT OR ALTERED IN ANYWAY. WE CANNOT ACCEPT RETURNED UNITS THAT HAVE HAD THE LACE CUT OR BEEN WORN. PLEASE TAKE CARE WHEN TRYING ON THE UNIT AND DO NOT CUT THE LACE. A PHOTOGRAPH DETAILING THAT THE UNIT IS IN ORIGINAL CONDITION WITH THE LACE WILL BE REQUIRED BEFORE A RETURN IS PERMITTED, FAILURE TO COMPLY WITH THIS WILL RESULT IN THE UNIT BEING RETURNED TO YOU. 

RETURNS THAT DO NOT MEET OUR POLICY WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER. 

IF YOUR UNIT IS FAULTY WE WILL ADVISE YOU HOW TO RETURN THE UNIT TO US. 

REFUNDS (ONLY ISSUED IF A UNIT IS FAULTY) WILL BE ISSUED BACK VIA YOUR ORIGINAL PAYMENT METHOD, PLEASE NOTE THAT YOUR FINANCIAL INSTITUTION MAY NEED UP TO 10 WORKING DAYS TO PROCESS THE FUNDS BACK TO YOUR ACCOUNT.

Here at Eternal Wigs we do our utmost to ensure that all products are in excellent condition.

However if you do receive a unit/product with a fault we are happy to exchange or refund the item.
PLEASE NOTE: ALL ITEMS PURCHASED DURING THE FLASH SALE WILL BE CONSIDERED FINAL SALE. EXCHANGES OR REFUNDS WILL NOT BE PERMITTED.

Please reach out to our Customer Care team if there is an issue or a fault prior to sending the unit back so that we can advise on how to return the unit to us.

Email – eternalhairuk@gmail.com

To be eligible for a return/exchange you must comply with the following conditions;

You must request a return within 7 days of receiving the product.

The unit must be in original condition, unworn, uncut or altered in anyway. We cannot accept returned units that have had the lace cut or been worn. Please take care when trying on the unit and do not cut the lace until you are satisfied.

Returns that do not meet our policy will not be accepted and will be sent back to the customer.

With the exception of faulty units, you are responsible for the cost of returning the item to us.

Refunds will be issued back via your original payment method, please note that your financial institution may need up to 10 working days to process the funds back to your account.

Please keep an eye out from email notifications from us as we will keep you updated!