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  • GBP
  • USD
  • EUR
  • AUD
  • AED
  • BHD
  • CHF
  • CDF
  • CNY
  • CZK
  • DJF
  • GMD
  • NAD
  • NGN
  • RUB
  • QAR
  • XAF
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BEAUTIFUL AND REALISTIC-LOOKING WIGS, MULTIPLE RAVE REVIEWS. 🔥
FREE SHIPPING ON ALL UK & EU ORDERS!
FREE US SHIPPING ON ORDERS OVER ÂŁ200

Welcome to Eternal Wigs

These terms of service (the “Terms of Service” or “Agreement”) governs the use of the mobile and Internet based services, business tools and services offered by Eternal Wigs” “We” “Us”. The “Services” mentioned in this document refers to services offered by Eternal Wigs.The website and all content which appears on it is owned and operated by Eternal Wigs,a company incorporated in Scotland whose registered address 6 Atholl Crescent,Perth,PH1 5JN

YOUR USE OF THE SERVICES CONSTITUTES YOUR ACCEPTANCE OF AND AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THESE TERMS OF SERVICE.

Eternal Wigs provides a wide range of services, and sometimes these services may posess their own terms of service. When you use Eternal Wigs Service (for example Your Profile, applications for mobile), you are also bound by the terms, guidelines and conditions applicable to that Eternal Wigs Service (“Service Terms”). Those Service Terms will control where they are inconsistent with these Terms and Conditions.

1. YOUR PRIVACY

To understand our practices where it comes to Privacy, please review our Privacy Policy. Our Privacy Policy also governs your use of our services

2. COMMUNICATING WITH US

Using Eternal Wigs services or sending an email to us, you are electronically communicating with us. We will respond to all communications with you by e-mail or through the other Eternal Wigs Services or by posting notifications on the Website. For contractual purposes, you agree to receive communications from us electronically and you consent that all agreements, disclosure, notices and other communications we send you electronically suit any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

3. COPYRIGHT, AUTHORS’ RIGHTS AND DATABASE RIGHTS

The Website and its Services (including, for avoidance of doubt, all content, text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations and any other materials that appears on it) are protected by copyright laws and database laws – both in UK and Internationally.

4. TRADEMARKS

Additionally button icons, logos, graphics, page headers, scripts, and service names made available or included in through any Eternal Wigs Service are trademarks of. Eternal Wigs All at Eternal Wigs trademarks and trade dress may not be used in connection with any service or product that is not Eternal Wigs in a way that is likely to cause confusion among customers or in a way that discredits Eternal Wigs.

5. ACCESS AND LICENSES

Eternal Wigs enables Salon, Makeup Artist and Professionals referred to as “Business Users” in this contract (“Professionals” “Stylist” “Makeup Artist” “Salons” “Sellers”) the ability to connect with clients (“Clients” “Users” “Customers”) providing them with hair, beauty services and products. Subject to your compliance with these Terms and Conditions and your payment of any applicable fees, Eternal Wigs or its content providers grant you a non-transferable, non-exclusive, limited, non-sublicensable license to access and make personal and non-commercial use of the Eternal Wigs Services. This license does not include any commercial use or resale of any Eternal Wigs Service or its contents; use of any product description, prices or listings; any derivative use of any Eternal Wigs Service or its contents; any coping or downloading of any information for the use/benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

Access to the Website is permitted on Temporary basis. All rights not expressly granted to You in these Terms and Conditions are retained and reserved by Eternal Wigs suppliers and right holders or other content providers. We can, at our discretion, change or amend services provided by the Website without notice. We will not be liable for any penalties if for whatever reason our Website becomes unavailable at any period, for any time. All parts of Eternal Wigs Services, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Eternal Wigs without our express written consent. You may not use any meta tags or any other “hidden text” utilizing Eternal Wigs names or trademarks without our express written consent.

You may use the Eternal Wigs Services only as permitted by law. You may not misuse the Eternal Wigs Services. The licenses granted by Eternal Wigs terminate if you do not comply with these Terms and Conditions.

Eternal Wigs solely helps connect Business Users with Clients and potential Customers. Eternal Wigs does not provide salon, professional services or sell products directly and does not contract professionals, stylist or seller. Each User is responsible for selecting the Business User and the location they will like the services performed. Decisions to select a particular Business User or buy a particular product are at Client’s sole discretion.

We will try to ensure the accuracy of our Website to ensure there are no typographical or other errors. However, we cannot guarantee these errors will not occur. We reserve the right to correct any such errors.

6. YOUR ACCOUNT

By creating an Account, you agree that all information provided is true, current and complete information about yourself as requested while registering for Eternal Wigs Service. You are responsible for informing us about any changes to your data. You can update and access much of the information you have provided us with, including your account settings, in the Your Account area of the website. By accessing our Website, you consent and authorize us to verify your Registration Data as required.

While signing into our Website, you will receive a login ID and password this is referred to as “Account IDs”. It is important while signing up to our Website you select an appropriate non-offensive user ID for your Account. We reserve the right, in our sole discretion, to close any account we believe has a non-appropriate ID.

By using Eternal Wigs Service you accept the responsibility to maintain the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. It is important for you to take all mandatory to ensure that the password is kept confidential and secure. It is your responsibility to inform us immediately you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner.

You must not use any Eternal Wigs Service: (i) in any way disrupts, damage or impair Eternal Wigs Service, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause inconvenience, anxiety and annoyance.

We reserve the right, in our sole discretion, to terminate accounts, refuse service, or edit or remove content if you are in breach of applicable laws, these Terms and Conditions and any applicable Terms. However, You can terminate your Account at any time.

7. YOUR CONTENT, REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT

If you believe that any content on or advertised for sale on any Eternal Wigs Service contains a defamatory statement, or that your intellectual property rights are being infringed by an item or information on any Eternal Wigs Service, please notify us by completing and submitting the appropriate Notice Form and we will respond.

If you post content or submit material, and unless we indicate otherwise, you grant: (a) Eternal Wigs a non-exclusive, royalty-free and fully sublicensable and transferable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and (b) Eternal Wigs, its sublicensees and transferees the right to use the name that you submit in connection with such content, if they choose. No moral rights are assigned under this provision.

All content you submit, as well as, your name, likenesses, biographical information, graphics, logos, marks, text, images, photographs, blogs, articles, questions, answers, reviews, data and all other information shall be called “Your Content”.

By using our Website you grant us the right, using our sole discretion, to use Your Content. This includes the right to alter, amend or change your content.

You hereby totally and irreversibly waive and agree not to affirm any and all ethical rights and any other similar rights and all right of promotion and privacy in any country in the world in connection with our exploitation of the rights in Your Content granted hereunder, to the maximum degree permitted by law.

You undertake to us that Your Content or its use in accordance with these terms shall not:

Break any applicable law, statute, ordinance, rule or regulation;

Breach copyrights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any other person or entity;

Hold any personal information relating to any persons under 18 unless you are either their parent or legal guardian or have obtained the signature and authority of a parent or legal guardian of any such person permitting you to submit such person’s name or other content related to such person;

Have any content that does not meet our Content Standards (see Content Standards below)

You are responsible for ensuring any of Your Content does not infringe any copyright and you posses all rights / licenses to the content.

By submitting Your Content to Eternal Wigs Website, You consent to comply with Our Content Standards. If you break our Content Standards we reserve the right to suspend you from using the Website and/or accessing the Website without notice. In any event, we reserve the right to close or take away any of Your Content if we think fit.

While we can’t review all transmissions by Users, we reserve the right to monitor any information broadcasted or received through our Website. We in no way guarantee that Your Content or any part of it will be displayed on the Website.

Please ensure to use caution and common sense when using our Website. We cannot guarantee in any way that other Users are always truthful and acting in good faith, although we will bar or suspend any User who, using our sole discretion, we feel are abusing the spirit of the Website and who fail to comply with these terms. Always exercise caution and care before disclosing any personal Information or entering into any form of correspondence with another person. Do not give your personal information or address to anyone on the Website except you are confident you know who they are or you are booking a mobile service.
Where Your Content and/or any breach by you of any of these Terms, You agree to pay compensation to us in full form and our respective directors, employees, officers, and applicable third parties and against all third party claims, liabilities, losses and expenses (including reasonable legal fees). The following Terms applies to Your Content posted on our Website: Your Content must:

Your Content must not:

You agree to indemnify Eternal Wigs for all claims brought by a third party against Eternal Wigs arising out of or in connection with the content and material you supply except to the extent that any liability arises from our failure to properly remove the content when it is notified of the illegal nature of the content (Notice Email) arising out of or on the grounds of, or originating from the content that you have communicated to us.

8. INTELLECTUAL PROPERTY CLAIMS

 Eternal Wigs respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact us

9. Eternal Wigs SOFTWARE TERMS

In addition to these Terms and Conditions, the terms apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with Eternal Wigs Services (the “Eternal Wigs Software”).

10. OTHER BUSINESS

Third Parties operate stores, provide services, or sell product lines on this website. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites. Eternal Wigs does not assume any responsibility or liability for the actions, product, and content of all of these or any other third parties. You can tell when a third party is involved in your transactions, and we may share your information related to those transactions with that third party. You should carefully review their privacy statements and other Terms of Service.

12. OUR LIABILITY

We will do our utmost to ensure that availability of the Eternal Wigs Services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to Eternal Wigs Services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Eternal Wigs will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the Eternal Wigs services.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have goods sent or services provided within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or willful misconduct.

14. AMENDING TERMS OF SERVICE

We reserve the right to make changes to any Eternal Wigs Services, policies, terms and conditions. You will be subject to the terms and conditions in force at the time that you use the Eternal Wigs Services. If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition

15. WAIVER

If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.

16. CHILDREN

We do not sell products for purchase by children. Under 18 may use the Eternal Wigs services only with the involvement of a parent or guardian.

17. Miscellaneous

By using our Website, You expressly understand and agree that:

Your use of this service is at your own risk.

We will not be liable for any loss caused by denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.

We do not routinely screen Users, inquire into the background of Users or attempt to verify information provided by Users.Eternal Wigs does not accept the responsibility to ensure the accuracy of information provided through the Website. We are not responsible for the following:

Any indirect damage or loss acquired in connection to use of materials or links posted on our Websites. This includes, loss of business, loss of revenue or income, loss of goodwill, loss of contracts or profits; and any other damage or loss of any kind.

We are not liable for any an incident occurs with a mobile service visiting your home or any location specified by You.

18. OUR CONTACT DETAILS

 Eternal W is the trading name for Eternal Wigs.

RG24 8UQ

19. MAKING CLAIMS OF RIGHT INFRINGEMENTS

If you believe that your rights are being infringed, you may contact info@eternalwigs.com respond to communicate concerns about any alleged infringement.

Upon receipt of email, we may take certain actions, including removing information or an item, all of which are taken without any admission as to liability and without prejudice to any rights, remedies or defenses, all of which are expressly reserved. Furthermore, in sending an email, you grant to Eternal Wigs the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. This includes forwarding the email to the parties involved in the provision of the allegedly infringing content. You agree to indemnify  Eternal Wigs or all claims brought by a third party against arising out of or in connection with the infringement email sent

Note on Third Party Seller Listings: Please keep in mind that Third Party Seller listings are merely hosted on Eternal Wigs and are posted solely at the direction of Third Party Sellers who may be contacted via their Seller Profile page, accessible from any of their listings.

Important Warning: giving false, misleading or inaccurate information in the email to Eternal Wigs may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.

20. INFORMING OF ETERNAL WIGS DEFAMATORY CONTENT

Because thousands of products are listed and many customer reviews and comments are hosted on Eternal Wigs it is not possible for us to be aware of the contents of each product listed for sale, or each customer review or comment that is displayed. Accordingly, we operate on a “notice and action” basis. If you believe that any content on, or within a product advertised for sale on, the Eternal Wigs website contains a defamatory statement, please notify Eternal Wigs immediately by sending an email to info@eternalwigs.com.

Conditions of Sale

These Terms and Conditions written for sale of goods govern the sale of products by Eternal Wigs Hair to you.

Please read these conditions carefully before placing an order with Eternal Wigs.By placing an order with Eternal Wigs, you signify your agreement to be bound by these conditions.

1. OUR CONTRACT

Your order is an offer to Eternal Wigs seller to buy the product(s) in your order. When you place an order to purchase a product from Eternal Wigs Seller, we will send you an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we’ve dispatched the product to you (the “Dispatch Confirmation E-mail”) and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation E-mail. Your contract is with Eternal Wigs Seller. Without affecting your right of cancellation set out in section 2 below, you can cancel your order for a product at no cost 24hrs after the order is placed. This cancellation policy does not apply to our custom made collection. We reserve the right to apply a cancellation fee for custom made items

You consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format in the Your Account area of the web site. For each delivery, we will inform you in our Dispatch Confirmation E-mail. We reserve the right to refuse to ship a new order, where the customer has multiple unpaid pay monthly agreement accounts with us. Money received for new order will be used to balance existing account deficit.

Please note that we sell products only in quantities, which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household

2. RETURNS AND REFUNDS

STATUTORY RIGHT

You may return products you ordered within seventy-two (72hours) hours of receipt of item as long as the product is what we deem returnable which is our non coloured wigs which is classed as black wigs). Wigs are hygiene sensitive and refund will only be granted for items that are unopened, unworn or not tampered with and must remain in original packaging.

ALL SALE WIGS ARE NOT RETURNABLE OR REFUNDABLE EITHER.ALL SALES ARE FINAL.

You must contact us to provide you with a returns address. For returns, refund and exchange, please contact us at info@eternalwigs.com

Customers are responsible for shipping cost of returns. We advise you send package back to us using tracking number.

REFUNDS

We will reimburse all payments received from you excluding delivery. Refunds will be process fourteen (14) working days after seller confirms receipt of returned item. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Note that you must send back the goods no later than 7 days from the day on which us you communicate your cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

Where you request cancellation of your order after 24hrs, we charge 25% fee to cancel your order – where items has not shipped.

IMPORTANT:

 Eternal Wigs human hair wigs are made out of pure natural human hair and carry the same weaknesses as natural human hair. Our wigs can last as long as 2-3 years depending on how you care for them. Eternal Wigs is not liable to refund (either full or partial), replace or exchange any damaged, tangled or shredding wig.

Eternal Wigs is not liable to refund, replace or exchange any damaged wigs due to damage caused by recommended care products.

ALL CUSTOM MADE ORDERS ARE NON-REFUNDABLE. BIOSCALP WIGS ARE NON-RETURNABLE.

3. COMPLAINTS

In the unlikely event you have a complaint we have a dedicated team of experts who can assist. We ask you contact our Customer Service Team on info@eternalwigs.com within 24 hours of your complaint. Depending on the type of concern we will aim to respond within 48 hours and aim to come to a resolution within 7 days of a complaint being made.

4. PRICE OF GOODS AND AVAILABILITY

All prices are inclusive of legally applicable VAT

We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. Additionally, our custom made items are handmade. We do our best to provide enough estimated shipping times however, this may slip depending on various factors we are able to account for  Eternal Wigs is not liable for any damages due to delivery times slippage on custom made items.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order. If we have made a mistake and a product’s correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product.

4. PRODUCT DESCRIPTION

While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. All information about the products on our website is provided for information purposes only.

5. CUSTOMS

When ordering products from Eternal Wigs for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from, Eternal Wigs you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

6. OUR LIABILITY

Eternal Wigs will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or willful misconduct.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. Please contact third party supplier for delivery times or raise a claim to us by sending an email to info@eternalwigs.com

7. WAIVER

If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

8. CARD SECURITY

We feel that it is important for you to be able to shop online with confidence so we have created a secure transaction environment for you using a combination of both established and innovative techniques to ensure the integrity of all sensitive data. All communication and information transmitted on-line is encrypted using complicated logarithm combinations. This is in addition to the protection afforded you by your cardholder to prevent fraudulent use of the card in a “card not present” environment.

9. TERMS COVERAGE

These terms are binding when you purchase directly via our websites, through direct mail or pay directly via Paypal invoicing.

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    WHAT IS YOUR RETURNS POLICY

    By placing an order, it means you accept our terms and conditions

    At Eternal Wigs we ensure that all our products are made with the finest materials and utmost quality.  

    We offer  refund for all black or non-coloured units/wig. For black or non-coloured wigs, we are happy to offer a 72 hour refund or exchange on unused items.

    For the purpose of hygiene, we request that you wear a wig cap in all cases when trying on a purchased wig. Any item that has been altered chemically or physically no longer qualifies for an exchange or refund. This includes but is not limited to:

    • The wig must have its tag.
    • The wig must not be coloured, styled, bleached, washed, brushed or combed. 
    • The wig must not have been worn. The lace in front of wig must not be cut. The wig must not be in contact with any food smells, smoke, hair spray or perfume.

    Please note: Eternal wigs does not offer refund or exchanges for coloured / custom coloured pieces.We dont hold stock wigs,hence all our wigs are made to order and of custom nature.Scenarios where refund / exchange on custom/coloured items will not be accepted includes the following: changing your mind, feeling the colour doesnt suit you or ordering the wrong cap size.  Please ensure you measure your head to know your cap size before placing an order. Cap sizes are measured in inches. If you have any issues with cap size, please contact us for assistance at info@eternalwigs.com

    COLOUR DISCLAIMER: KINDLY NOTE THAT DESPITE OUR EFFORT TO PROVIDE CORRECT IMAGES OF EACH WIG,  THE COLOUR OF THE WIG MAY BE SLIGHTLY DIFFERENT DUE TO PHONES / COMPUTER SCREENS. A wig with slightly different colour than shown on screen will not be classified as faulty.

    ITEMS ELIGIBLE FOR REFUNDS 

    For accepted returns, refund  will only be applied where a returned unit has been thoroughly inspected by our team.Eternal Wigs will not take responsibility for any damage caused to the unit. We will return the product back to you.  Where there is a defect with your unit you must   contact our customer service team within 72 hours of receiving the product. Item must be in original condition, unworn, lace uncut, tags intact and wig must be unaltered in anyway. Please ensure the lace is uncut when trying out the unit. Failure to meet the above conditions will result in the returns being sent back to the customer.   

    Please note: We are not able to offer free returns for international orders. 

    Please note we are unable to refund shipping charges including shipping charges of refused deliveries. These charges will be deducted from your refund.

    The value of refund for International non-GBP (ÂŁ) will be based on the exchange rate at the date of refund.

    Please remember to include your name and order number in your returned parcel.
     

    HOW LONG WILL IT TAKE TO GET MY REFUND AFTER I RETURN

    We process all refunds within 7-10 working days of receiving returned items. This may take longer during busy periods. An email confirmation will be sent confirming we received the returned item and we are processing your refunds.

    Please note: refunds may take up to 10 working days to clear depending on your card issuer or bank.

    MY SHIPPING COST HAS NOT BEEN REFUNDED, WHY?

    Shipping cost is only refunded if there is an error with your order or your purchased item was faulty. We will not refund the cost of shipping the item to you in other cases. 

    CANCELLATION

    Once an order is placed on our website, we allocate our wigmakers to start hand knotting your wig. Please take note of the dispatch time frame on our product description.Cancellations can only be accepted within 24hrs of placing your order.

     

    FREE RETURN IS GUARANTEED FOR THIS WIG.

     
    REQUIREMENT
     
    How long do I have to return?
    This item must be returned within 7 days from the date of receiving your purchase.
     
    In what condition do I return the item?
    This item must be unused, undamaged and in their original packaging.The lace must not be cut.
     
    What is the return method?
    You are liable for organising the return back to us and we do not bear the shipping cost for the return of the item. We recommend using a service that can offer proof of delivery to avoid items going missing in the post.
     
    Ensure to email us at info@eternalwigs.com or chat with us in the first option about your return and also add your order number into the parcel with your name.
     
    Can I return an item if it has been used,damaged or styled?
    No
     
    How will I get my refund?
    Refunds will be processed typically within 10-15 business days of receiving the item back.Refund will be issued back to the original method of payment.
     
    The original shipping and handling fee are not returnable.
     
    NOTE- This return policy applies to this particular item, if you have any questions relating to any other items, then email us at info@eternalwigs.com or chat with us through the chat option.