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Why Should I get a wig?
All our wigs are secured using the glueless elastic band method. Our wig units are a good protective hairstyle as your natural hair can be tucked away safely under the wig. Wigs are so versatile especially when you want a new look without damaging your natural hair.
What type/quality hair is used?
We use 100 percent human Remy hair and European hair.
Can I Wash my unit? Apply Heat? Swim in it? Dye it?
Yes, all our wigs made from virgin human hair can be treated and cared for the same way you would with your natural hair.
Do you have any custom made wigs?
Yes we offer custom services, go to our custom order page or send us an email.
Can I make instalment payment?
Yes, you can shop with our instalment payment partners KLARNA, SEZZLE,LAYBUY AND PAYL8R that allows you to make your purchase in instalments.
Any questions then please send an email to info@eternalwigs.com
What countries do we ship to?
We ship worldwide to every country
How long will it take for my order to be shipped?
It takes 10 – 15 working days, custom wigs can take between 4 to 6 weeks.
How will my order be shipped?
All International orders will be sent via DHL courier with tracking updated once shipped.
Domestic UK orders will be shipped via Royalmail.
What happens if I did not receive my order?
There can be multiple reasons for you not receiving your order:
If the order was not received due to a customer error (i.e incorrect details/courier unable to deliver to given address) then the customer is responsible for paying for postage again.
Once the order is received back and second postage is paid for, we can resend your order. If the customer no longer wants the order then a refund, minus shipping and a 20% restocking & admin fee, will be issued once the order is back with us.
WHAT IS YOUR RETURNS POLICY
By placing an order, it means you accept our terms and conditions
At Eternal Wigs we ensure that all our products are made with the finest materials and utmost quality.
We offer refund for all black or non-coloured units/wig. For black or non-coloured wigs, we are happy to offer a 72 hour refund or exchange on unused items.
For the purpose of hygiene, we request that you wear a wig cap in all cases when trying on a purchased wig. Any item that has been altered chemically or physically no longer qualifies for an exchange or refund. This includes but is not limited to:
Please note: Eternal wigs does not offer refund or exchanges for coloured / custom coloured pieces.We dont hold stock wigs,hence all our wigs are made to order and of custom nature.Scenarios where refund / exchange on custom/coloured items will not be accepted includes the following: changing your mind, feeling the colour doesnt suit you or ordering the wrong cap size. Please ensure you measure your head to know your cap size before placing an order. Cap sizes are measured in inches. If you have any issues with cap size, please contact us for assistance at info@eternalwigs.com
ITEMS ELIGIBLE FOR REFUNDS
For accepted returns, refund will only be applied where a returned unit has been thoroughly inspected by our team.Eternal Wigs will not take responsibility for any damage caused to the unit. We will return the product back to you. Where there is a defect with your unit you must contact our customer service team within 72 hours of receiving the product. Item must be in original condition, unworn, lace uncut, tags intact and wig must be unaltered in anyway. Please ensure the lace is uncut when trying out the unit. Failure to meet the above conditions will result in the returns being sent back to the customer.
Please note: We are not able to offer free returns for international orders.
Please note we are unable to refund shipping charges including shipping charges of refused deliveries. These charges will be deducted from your refund.
The value of refund for International non-GBP (£) will be based on the exchange rate at the date of refund.
HOW LONG WILL IT TAKE TO GET MY REFUND AFTER I RETURN
We process all refunds within 7-10 working days of receiving returned items. This may take longer during busy periods. An email confirmation will be sent confirming we received the returned item and we are processing your refunds.
Please note: refunds may take up to 10 working days to clear depending on your card issuer or bank.
MY SHIPPING COST HAS NOT BEEN REFUNDED, WHY?
Shipping cost is only refunded if there is an error with your order or your purchased item was faulty. We will not refund the cost of shipping the item to you in other cases.
Once an order is placed on our website, we allocate our wigmakers to start hand knotting your wig. Please take note of the dispatch time frame on our product description.Cancellations can only be accepted within 24hrs of placing your order.